# Contacts

> Get a customer record with full history for everyone who talks to your agent, with no setup.

Source: https://docs.getlinkai.com/products/contacts

Contacts is the customer record Link AI creates automatically when someone interacts with your agent and uses a tool, action, or product. Use it to see who each customer is and everything they have done with your agent, across every channel.

Contacts is free and included in every plan, with no setup, no limits, and no additional fees.

## How contacts work

A contact record is created or updated with the customer's information and full interaction history whenever they:

- Book an appointment using [Calendar](https://docs.getlinkai.com/products/calendar)
- Submit information through [Smart Forms](https://docs.getlinkai.com/products/smart-forms)
- Place an order using [Orders](https://docs.getlinkai.com/products/orders)
- Create a ticket with [Smart Tickets](https://docs.getlinkai.com/products/smart-tickets)
- Make a phone call via [Phone](https://docs.getlinkai.com/products/phone)
- Use any other [action](https://docs.getlinkai.com/agents/actions) that requires customer information, or any interaction that generates a record

This works on every channel: chat, voice, phone calls, WhatsApp, Instagram, Facebook, and SMS. You don't need to configure anything.

If a contact already exists, new interactions link to that contact and update its details. All interactions stay in the contact's history, so profiles grow richer over time and the same customer on Instagram, WhatsApp, phone, and chat shows up as one contact.

**Note:**
Contacts are workspace-scoped. Each workspace keeps its own separate contact database. See [Workspaces](https://docs.getlinkai.com/account/workspaces).

## What a contact record includes

| Section | Contents |
|---|---|
| **Customer information** | Name (extracted from conversations), email address (when provided), phone number (when provided), communication channel used |
| **Interaction history** | Full conversation history; all actions taken (appointments booked, forms submitted, orders placed, tickets created); dates and times; channel used for each interaction |
| **Automatic updates** | Details update as customers provide new information; multiple conversations link to the same contact |

## Contact lists and signup forms

Contacts can live on lists you share. Each list can have a public signup form so people join from a link, QR code, or embed.

### Open the list
Open **Contacts** and select a list.

### Create the form
Open list settings and create the **Signup form**.

### Choose what to collect
Collect **email**, **WhatsApp**, or both. WhatsApp consent requires WhatsApp to be connected. When both are on, people can opt in with one checkbox.

### Share it
Copy the public link, QR code, or embed snippet. Public forms are hosted on `pages.getlinkai.com`.

The form records consent for that list. Deleting the form stops the public link and embed; people already on the list stay there. Use lists as audiences for [Reach](https://docs.getlinkai.com/products/reach).

## View and use contacts

Open **Contacts** in the dashboard to see every contact. Each contact shows all conversations with your agent, the actions taken (appointments, orders, forms, tickets), and the dates and channels used, as one timeline.

Use contact information to:

- Reach back to customers with updates
- Send follow-up messages
- Provide order or appointment confirmations
- Export contacts for use in other tools

## Next steps

**[Calendar](https://docs.getlinkai.com/products/calendar)**:
Appointments create contacts with booking history.

**[Smart Forms](https://docs.getlinkai.com/products/smart-forms)**:
Form submissions create contacts with form data.

**[Reach](https://docs.getlinkai.com/products/reach)**:
Use contact lists as campaign audiences.

**[Actions](https://docs.getlinkai.com/agents/actions)**:
See how Contacts works with every agent capability.