Link AI Documentation
Welcome to Link AI - the human-first, AI-powered platform that helps businesses automate customer interactions through intelligent conversational agents.
What is Link AI?
Link AI is a comprehensive platform that enables businesses to deploy smart conversational agents across multiple channels. These AI-powered agents handle customer interactions 24/7, from answering questions to scheduling appointments and processing orders.
Core Features
🤖 Conversational Agents
Create and deploy intelligent agents that understand natural language and can handle complex conversations. Each agent can be customized with:
- Custom prompts and personalities
- Multi-language support
- Knowledge base integration
- Voice capabilities
📱 Omnichannel Communication
Reach customers wherever they are:
- Web Widget - Embed on any website
- SMS - Text message conversations
- WhatsApp - Business messaging
- Instagram - Social media engagement
- Voice - Phone call support with real-time speech processing
📚 Knowledge Base
Train your agents with your business knowledge:
- Upload documents and files
- Website crawling
- Custom training data
- Vector search for accurate responses
📅 Appointment Scheduling
Seamlessly integrate with calendars:
- Google Calendar sync
- Automated booking
- Reminder notifications
- Availability management
📊 Business Tools
- Forms - Capture leads and information
- Inbox - Manage all conversations in one place
- Orders - Process customer orders
- Tickets - Track support requests
- Analytics - Export conversation data
Key Benefits
✅ No Code Required - Set up agents without technical skills
✅ 24/7 Availability - Never miss a customer inquiry
✅ Instant Deployment - Go live in minutes
✅ Custom Branding - Match your business identity
✅ Scalable - Handle unlimited conversations
Getting Started
- Create Your First Agent - Set up an AI assistant in minutes
- Connect Channels - Deploy across SMS, WhatsApp, and web
- Train Your Agent - Upload your business knowledge
- Go Live - Start automating customer interactions
Popular Use Cases
- Customer Support - Answer FAQs and route complex issues
- Lead Generation - Qualify prospects and book demos
- Appointment Booking - Schedule services automatically
- Order Management - Take orders via SMS or chat
- Information Collection - Gather customer data with smart forms