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Link AI Documentation

Welcome to Link AI - the human-first, AI-powered platform that helps businesses automate customer interactions through intelligent conversational agents.

What is Link AI?

Link AI is a comprehensive platform that enables businesses to deploy smart conversational agents across multiple channels. These AI-powered agents handle customer interactions 24/7, from answering questions to scheduling appointments and processing orders.

Core Features

Conversational Agents

Create and deploy intelligent agents that understand natural language and can handle complex conversations. Each agent can be customized with:

  • Custom prompts and personalities
  • Multi-language support
  • Knowledge base integration
  • Voice capabilities

Omnichannel Communication

Reach customers wherever they are:

  • Web Widget - Embed on any website
  • SMS - Text message conversations
  • WhatsApp - Business messaging
  • Instagram - Social media engagement
  • Voice - Phone call support with real-time speech processing

Knowledge Base

Train your agents with your business knowledge:

  • Upload documents and files
  • Website crawling
  • Custom training data
  • Vector search for accurate responses

Appointment Scheduling

Seamlessly integrate with calendars:

  • Google Calendar sync
  • Automated booking
  • Reminder notifications
  • Availability management

Business Tools

  • Forms - Capture leads and information
  • Inbox - Manage all conversations in one place
  • Orders - Process customer orders
  • Tickets - Track support requests
  • Analytics - Export conversation data

Key Benefits

  • No Code Required - Set up agents without technical skills
  • 24/7 Availability - Never miss a customer inquiry
  • Instant Deployment - Go live in minutes
  • Custom Branding - Match your business identity
  • Scalable - Handle unlimited conversations

Getting Started

  1. Create Your First Agent - Set up an AI assistant in minutes
  2. Connect Channels - Deploy across SMS, WhatsApp, and web
  3. Train Your Agent - Upload your business knowledge
  4. Go Live - Start automating customer interactions

Popular Use Cases

  • Customer Support - Answer FAQs and route complex issues
  • Lead Generation - Qualify prospects and book demos
  • Appointment Booking - Schedule services automatically
  • Order Management - Take orders via SMS or chat
  • Information Collection - Gather customer data with smart forms

Need Help?