Work
Orders
Let customers browse, order, and pay inside the conversation on every channel your agent runs on.
Customer asks
Any channel
Agent orchestrates
Conversation + selection
Engine decides
Price, tax, inventory, totals
Stripe processes
Invoice + payment link
Order confirmed
Customer notified on same channel
Orders turns your agent into a storefront using the Agentic Commerce Protocol (ACP): customers browse your products, place an order, and pay without leaving the conversation. Use it when you sell products and want customers to buy where they already talk to you, with no links or checkout pages.
It works across every channel: web chat, WhatsApp, SMS, Instagram, Messenger, and voice.
How it works
After the order
- When payment is received, the order status updates automatically.
- Customers can ask your agent to check order status or view past orders at any time.
- You update order status from the dashboard as you fulfill orders.
Your agent never calculates prices on its own. Link AI's commerce engine computes every total (subtotal, tax, shipping) from the settings you configure, so customers always see the right number.
Set up Orders
Add your products
Add products manually, import them via CSV, or sync them from Shopify. Each product supports:
- Title, price, and description
- Product image
- Categories
- Stock tracking (or unlimited)
- Active/inactive toggle to control availability
To use your Shopify catalog, connect Shopify from Integrations, then click Sync products. Webhooks keep create, update, delete, and inventory changes in sync. Customers can also look up a guest Shopify order with an order number and email.
Configure your store
Set how your store operates. See Store settings for each field.
Connect Stripe (optional)
To accept payments automatically, connect your Stripe account. When an order is placed, a hosted payment link is generated and sent to the customer by email and SMS. Once paid, the order status updates on its own.
You should now see your agent take orders on every channel it is deployed to.
Store settings
Works on every channel
What your agent knows
When a customer starts a conversation, your agent already knows:
- What products you carry and which are in stock
- Your pickup and delivery options
- Your tax rate and shipping costs
- Whether checkout is manual or paid online
- Your store hours and address
- How long orders take to prepare
You configure it once, and every channel and conversation inherits it.
Manage orders
Open Orders in the dashboard to view and manage every order:
- See all orders with status, customer info, and totals.
- Open any order to view full details and the conversation that created it.
- Update order status as you fulfill: New → Confirmed → Processing → Ready → Completed.
- Cancel orders from any active status.
Cancelled orders restore inventory automatically. Refunded Stripe payments do the same.
Orders your agent creates can also land on a board item, next to the rest of your team's work. See Boards.