Work

Calendar

Let your agents book appointments on any channel, with team availability and external calendar sync.

Calendar is where you schedule appointments, manage team availability, and sync external calendars, while your agents handle the booking end to end. Use it when customers book time with you on Instagram, Facebook, WhatsApp, phone, or your website, without visiting a separate page.

Features

Version 1.5 added services and resources, Google Calendar integration, iCal sync, a rebuilt availability engine, and a redesigned booking experience for customers and agents.

Services

Define multiple services per calendar. Instead of one generic appointment, offer Consultations, Follow-ups, Strategy Sessions, or Demos, each with its own rules.

Setting	What it does
Duration	15 minutes, 30 minutes, 2 hours, whatever fits
Price	Display pricing for paid services
Buffer time	Time between back-to-back bookings
Minimum advance notice	Prevent last-minute bookings
Max bookings per slot	Allow group sessions or limit to 1:1
Booking prompt	Tailor how your agent handles bookings for this service
Confirmation message	A confirmation per service type
Google Meet	Generate a Meet link when this service is booked
Location	A default location per service
Notes and duration questions	Optionally ask attendees for notes or preferred duration

Resources

Resources represent who or what is being booked: people, rooms, equipment, or vehicles. This enables team scheduling and asset management.

Type	Use case
Person	Team members, consultants, therapists
Room	Meeting rooms, studios, offices
Equipment	Cameras, projectors, tools
Vehicle	Cars, vans, delivery vehicles

Each resource can have its own weekly schedule, break times, an avatar, service associations, and individual time blocks for vacations or maintenance windows.

Resource modes

Mode	How it works
Single	One calendar, one schedule. Classic setup, with no resources needed.
Pool	Multiple resources share availability. The system picks whoever is free. Use it for "next available" scheduling.
Team	Each resource has their own schedule. Customers choose who they want. Use it when customers pick a specific team member.

Google Calendar

Connect Google Calendar from Integrations. See Google Calendar for setup.

Export to Google Calendar: New bookings appear in your Google Calendar automatically
Google Meet links: Enable per-service to auto-generate video call links
Conflict detection: Your Google Calendar events are respected when calculating availability
Calendar selection: Choose which Google Calendar to sync with

Outlook Calendar

Connect Outlook Calendar from Integrations when your team lives in Microsoft 365. See Outlook Calendar for setup.

Export to Outlook: Bookings and Ally-scheduled events land on the connected calendar
Teams links: Add a Microsoft Teams join URL when you create the event
Workflows: Create, update, or cancel Outlook events, or trigger when an event changes

Google Calendar and Outlook Calendar are separate connections. You can use one or both.

iCal Sync

Import external calendars from any platform that supports iCal: Apple Calendar, Calendly, and more.

Add iCal URLs at the calendar level or per resource
Configurable sync intervals (default: every 30 minutes)
Imported events block availability automatically
Supports multiple iCal feeds per calendar

Availability engine

The availability engine works like this:

Timezone-aware: All availability is computed in your calendar's timezone
Unified computation: One engine handles Single, Pool, and Team modes consistently
Upcoming days: Returns upcoming days with slot counts so your agent can suggest alternatives
Conflict layering: Checks appointments, time blocks, buffer times, iCal events, and advance notice all at once
Stay support: Date-range availability for stay-type bookings (hotels, rentals) with check-in/check-out handling
AM/PM preference: Filter slots by morning or afternoon preference

Booking types

Appointment bookings: Time-based slots (consultations, meetings)
Stay bookings: Date-range bookings with check-in and check-out (rentals, hotels)
Source tracking: Every booking records how it was created: manually, by an AI agent, via a public booking page, or imported from iCal

Calendar views

Day, Week, and Month views for appointment calendars
Stay calendar view for date-range bookings with resource visualization
Appointment list sidebar with status filters and quick actions
Drag-and-drop event management
Time block management directly from the calendar view

How agents use the calendar

Your agents follow a step-by-step booking flow:

Step	What the agent does
1. List services	If your calendar has multiple services, the agent presents them and waits for the customer to choose.
2. Select resource	In Team mode, the agent shows available team members. In Pool mode, it picks automatically.
3. Check availability	The agent finds open slots based on the customer's preferences (date, time of day, specific day).
4. Present options	Available slots are shown with formatted times in your business timezone.
5. Collect info	The agent gathers the attendee's name, email, phone number, and any custom fields, one at a time.
6. Book it	The appointment is created and confirmation is sent immediately.

The agent understands phrases like "next available," "tomorrow afternoon," "next Monday," or specific dates and times.

Notifications and reminders

Confirmation notifications

When an appointment is booked, a confirmation is sent via your chosen channel:

SMS: text message with appointment details
Email: formatted email with an Add to Calendar button (Google Calendar, Outlook, Apple Calendar)

Automated reminders

Sent automatically before the appointment (default: 30 minutes before)
Same channel as confirmations (SMS or email)
Duplicate reminders are prevented automatically

Confirmation workflow

If confirmation is required:

The appointment is created with Pending status.
A confirmation notification is sent to the attendee.
The attendee confirms via the link in the notification.
The status changes to Confirmed.
If not confirmed within the timeout (default: 24 hours), the appointment is auto-cancelled.

You can turn off the confirmation requirement to auto-confirm all bookings.

Calendar settings

Schedule

Set your availability per day of the week:

Enable or disable specific days
Custom start and end times per day
Break times (lunch, etc.) per day

Booking rules

Setting	Default	Description
Default duration	30 min	Default appointment length
Buffer between appointments	15 min	Time between bookings
Minimum advance notice	60 min	How far in advance bookings must be made
Max bookings per slot	1	Allow overlapping bookings for group sessions
Require phone number	Yes	Whether phone is required during booking

Stay settings

Setting	Default
Check-in time	3:00 PM
Check-out time	11:00 AM

Notification settings

Choose SMS or email as your notification channel
Enable or disable confirmations and reminders
Set reminder time (minutes before appointment)
Custom confirmation messages per service

Timezone

Your calendar's timezone determines how all times are displayed and computed. Set it once and availability, booking times, and notifications all use it.

Set up services

Open Services

Open your calendar, go to Settings, and open the Services section.

Add a service

Click Add Service.

Configure it

Set the service name, duration, price, and booking rules. Optionally enable Google Meet for video call links.

Set up resources

Add a resource

In calendar Settings, go to the Resources section and click Add Resource.

Choose a type

Pick Person, Room, Equipment, or Vehicle.

Set the schedule

Set the resource's schedule and associate it with services.

Pick a mode

Set your calendar's resource mode (Pool or Team).

Connect Google Calendar

Start the connection

In calendar Settings, find the Google Calendar section and click Connect Google Account.

Authorize

Authorize Link AI to access your Google Calendar.

Choose the calendar

Select which calendar to sync with.

Turn on export

Toggle export on.

You should see new bookings appear in Google Calendar.

Add iCal feeds

Paste the URL

In calendar Settings, find the iCal Sync section and paste an iCal URL from your external calendar.

Assign it (optional)

Assign the feed to a specific resource.

Set the interval

Set the sync interval.

Events from the feed block availability automatically.

FAQ

Can I have multiple services with different durations?

Yes. Each service has its own duration, buffer time, and booking rules. A 15-minute check-in and a 2-hour strategy session can coexist on the same calendar.

What happens if all resources are busy?

In Pool mode, if no resources are available for a time slot, that slot won't appear as available. In Team mode, only the selected resource's availability matters.

Does Google Calendar sync work both ways?

Exported appointments appear in Google Calendar. Google Calendar events are considered when computing availability to prevent conflicts.

Can my agent handle the entire booking process?

Yes. The agent can list services, show resources, check availability, collect attendee information, and complete the booking in the conversation, without the customer visiting a separate page.

What calendars can I import via iCal?

Any platform that provides an iCal URL: Outlook, Apple Calendar, Calendly, Google Calendar (external accounts), and most scheduling tools.

Can I set different schedules for different resources?

Yes. In Team mode, each resource has its own weekly schedule with custom hours and break times. In Pool mode, the system takes the union of all resource schedules.

Can I move an appointment to a different calendar?

Not currently. Appointments are tied to the calendar they were created in.

Do calendar configurations carry over across workspaces?

No. Calendar configurations are workspace-scoped. Each workspace has its own calendars, services, resources, and integrations. See Workspaces.

Next steps

Google Calendar

Export bookings and add Google Meet links.

Outlook Calendar

Sync bookings with Microsoft 365 and Teams.

Actions

Give your agent the booking action.

Contacts

See every attendee's booking history.