Frequently Asked Questions

Find answers to common questions about Link AI.

General Questions

What is Link AI?

Link AI is a conversational AI platform that enables businesses to create and deploy intelligent agents across multiple channels (web, SMS, WhatsApp, Instagram, voice). These agents can handle customer support, appointment scheduling, lead generation, and more - all without requiring coding skills.

How does Link AI work?

Link AI uses advanced language models to understand customer inquiries and respond naturally. You train your agent with your business knowledge, configure its personality and behavior, then deploy it to your preferred channels. The agent handles conversations 24/7 while you monitor and optimize through the dashboard.

What makes Link AI different from other chatbots?

True omnichannel: Deploy one agent across web, SMS, WhatsApp, Instagram, and voice
No coding required: Visual interface for all configurations
Voice capabilities: Natural phone conversations with real-time speech processing
Deep integrations: Native calendar, CRM, and webhook support
Custom branding: White-label options available

Setup & Configuration

How long does it take to set up an agent?

Basic setup takes 10-15 minutes:

Create agent (2 min)
Add knowledge base (5 min)
Configure channels (5 min)
Test and deploy (3 min)

Advanced features like voice, integrations, and custom styling may take additional time.

Can I have multiple agents?

Yes! You can create multiple agents for different purposes:

Customer support agent
Sales qualification agent
Appointment booking agent
Different agents for different brands/locations

How do I train my agent?

Training options include:

Upload documents: PDFs, Word docs, spreadsheets
Website crawler: Automatically import your website content
Manual entry: Type or paste information
Continuous learning: Agent improves from conversations

Channels & Communication

Which channels are supported?

Web Widget: Embed on any website
SMS: Two-way text messaging
WhatsApp: Business messaging
Instagram: Direct message automation
Voice: Phone call handling
Email: Notification support (not conversational)

Can I use my existing phone number?

Yes, you can port existing numbers to Link AI. You can also purchase new numbers directly through the platform.

Yes, the widget is fully responsive and optimized for mobile devices. It automatically adjusts position and size for optimal user experience.

Voice Features

How natural do voice conversations sound?

Link AI uses ElevenLabs’ advanced voice synthesis for natural-sounding conversations. You can choose from multiple voice personalities and adjust speaking rate to match your brand.

What languages are supported for voice?

Voice supports 29 languages including English, Spanish, French, German, Italian, Portuguese, Japanese, Korean, and more. Text conversations support 95+ languages.

Can the agent handle interruptions during calls?

Yes, the voice agent uses advanced interruption detection and can handle natural conversation flow, including when customers interrupt or change topics mid-sentence.

Integrations

Which calendars can I connect?

Currently supports Google Calendar with real-time availability checking. Additional calendar integrations (Outlook, Apple) are on the roadmap.

Can I integrate with my CRM?

Yes, through webhooks you can integrate with any CRM:

Salesforce
HubSpot
Pipedrive
Custom CRMs

Native integrations for popular CRMs are coming soon.

How do webhooks work?

Webhooks send real-time data to your systems when events occur:

Conversation started/completed
Lead captured
Appointment booked
Custom triggers

Configure webhook URLs in your agent settings.

Billing & Pricing

Is there a free trial?

Yes, Link AI offers a 14-day free trial with full access to all features. No credit card required to start.

What’s included in each plan?

Plans vary by:

Number of agents
Monthly conversations
Channels available
Phone minutes
Advanced features (voice, integrations)

Visit getlinkai.com/pricing for current plans.

How are conversations counted?

A conversation is a complete interaction with a customer, regardless of message count. Conversations reset after 30 minutes of inactivity.

Security & Compliance

Is my data secure?

Yes, Link AI implements enterprise-grade security:

End-to-end encryption
SOC 2 Type II compliance (in progress)
GDPR compliant
Regular security audits
Secure data centers

Can I delete customer data?

Yes, you have full control over data retention. You can:

Delete individual conversations
Set automatic deletion policies
Export data before deletion
Comply with right-to-be-forgotten requests

Is Link AI HIPAA compliant?

HIPAA compliance is available for healthcare customers on Enterprise plans. Contact sales for details.

Technical Questions

Can I customize the agent’s responses?

Yes, through:

Custom prompts and personalities
Response templates with variables
Conditional logic
A/B testing different approaches

What happens if the agent doesn’t know an answer?

You can configure fallback behavior:

Offer to connect with human agent
Collect contact info for follow-up
Direct to help resources
Custom fallback messages

Can I white-label Link AI?

Yes, white-label options include:

Remove Link AI branding
Custom domain for widgets
Branded email notifications
Custom color schemes

Support

How do I get help?

Email: support@getlinkai.com
Dashboard: In-app help center
Documentation: docs.getlinkai.com
Response time: Within 24 hours (business days)

Do you offer training?

Yes:

Onboarding calls for new customers
Video tutorial library
Monthly webinars
Custom training for Enterprise

Can you help build my agent?

Professional services are available for:

Agent configuration
Knowledge base setup
Integration development
Ongoing optimization