Features

Explore the powerful capabilities of Link AI that help businesses automate and scale customer interactions.

Conversational AI Engine

Natural Language Understanding

• 95+ languages supported - Communicate globally
• Context awareness - Remembers conversation history
• Intent recognition - Understands what customers want
• Sentiment analysis - Detects customer emotions

Agent Personalities

• Custom prompts - Define exact behavior
• Tone settings - Professional, friendly, or casual
• Brand voice - Match your company style
• Role-based responses - Sales, support, or booking

Multi-Channel Deployment

Web Widget

• One-line installation - Simple embed code
• Responsive design - Works on all devices
• Custom styling - Match your brand
• File uploads - Accept documents and images

SMS Messaging

• Two-way conversations - Natural text exchanges
• MMS support - Send images and documents
• Keyword triggers - Automated responses
• Opt-out management - Compliance built-in

WhatsApp Business

• Official API integration - Verified business accounts
• Rich media - Images, documents, locations
• Quick replies - Guided conversations
• Template messages - Pre-approved broadcasts

Voice Calls

• Natural speech - Powered by ElevenLabs
• Real-time processing - No awkward delays
• Interruption handling - Natural conversation flow
• Call transfers - Hand off to humans

Instagram DMs

• Auto-responses - Never miss a message
• Story mentions - React to tags
• Product inquiries - Shopping assistance
• Lead capture - Convert followers

Knowledge Management

Document Processing

• PDF extraction - Product catalogs, manuals
• Word docs - Policies, procedures
• Spreadsheets - Pricing, inventory
• Text files - FAQs, scripts

Website Crawling

• Automatic import - Scrape your entire site
• Selective crawling - Choose specific pages
• Regular updates - Keep content fresh
• Sitemap support - Structured importing

Training Tools

• Q&A pairs - Direct question mapping
• Conversation examples - Learn from samples
• Continuous learning - Improve over time
• Version control - Track changes

Business Automation

Appointment Scheduling

• Calendar sync - Google Calendar integration
• Availability rules - Working hours, breaks
• Buffer times - Prevent back-to-back
• Time zone handling - Global scheduling

Lead Management

• Smart forms - Conditional fields
• Lead scoring - Qualify automatically
• CRM sync - Push to your systems
• Follow-up automation - Nurture sequences

Order Processing

• Product catalogs - Show offerings
• Cart management - Multi-item orders
• Payment links - Secure checkout
• Order tracking - Status updates

Ticketing System

• Auto-categorization - Route by topic
• Priority levels - Urgent vs routine
• SLA tracking - Response time goals
• Escalation rules - Human handoff

Analytics & Insights

Conversation Analytics

• Message volume - Track demand
• Response times - Measure speed
• Resolution rates - Success metrics
• Popular topics - Understand needs

Performance Metrics

• Agent efficiency - Automation rate
• Customer satisfaction - Sentiment scores
• Conversion tracking - Lead to customer
• Channel comparison - Best performers

Reporting Tools

• Custom dashboards - Key metrics view
• Scheduled reports - Email summaries
• Data exports - CSV downloads
• API access - Raw data access

Customization Options

Visual Branding

• Color schemes - Full customization
• Logo placement - Your brand front
• Font selection - Match your style
• Animation options - Smooth transitions

Behavioral Settings

• Response speed - Instant or thoughtful
• Typing indicators - Human-like feel
• Greeting delays - Natural timing
• Fallback messages - Error handling

White Label

• Remove branding - Your brand only
• Custom domains - widget.yourdomain.com
• Email templates - Branded notifications
• Invoice customization - Your company details

Integration Ecosystem

Calendar Systems

• Google Calendar - Native integration
• Outlook - Coming soon
• CalDAV - Standard protocol
• iCal feeds - Read availability

CRM Platforms

• Webhook API - Any CRM connection
• Salesforce - Native (coming soon)
• HubSpot - Native (coming soon)
• Custom fields - Map any data

Communication Tools

• Email notifications - Confirmation, reminders
• Slack alerts - Team notifications
• Microsoft Teams - Coming soon
• Discord webhooks - Community support

Payment Processing

• Stripe integration - Secure payments
• Payment links - Quick checkout
• Subscription management - Recurring billing
• Invoice generation - Automated billing

Security & Compliance

Data Protection

• End-to-end encryption - Secure transmission
• Data residency - Choose location
• Access controls - Role-based permissions
• Audit logs - Track all actions

Compliance Features

• GDPR tools - Data management
• CCPA support - California privacy
• Data retention - Auto-deletion policies
• Export tools - User data requests

Business Continuity

• 99.9% uptime - Reliable service
• Auto-scaling - Handle traffic spikes
• Redundancy - Multiple data centers
• Backup systems - Data protection

Advanced Capabilities

AI Models

• GPT-4 powered - Latest technology
• Model selection - Choose performance
• Custom training - Fine-tuning option
• Fallback models - Reliability first

Voice Features

• Voice cloning - Match your brand
• Multiple languages - 29 supported
• Emotion detection - Understand mood
• Background noise - Filtering built-in

Workflow Automation

• Conditional logic - If-then rules
• Multi-step flows - Complex processes
• Time-based triggers - Scheduled actions
• Event webhooks - External triggers

Team Collaboration

• Multi-user access - Team management
• Role permissions - Control access
• Conversation handoff - Smooth transfers
• Internal notes - Team communication