Support
Get help with Link AI whenever you need it.
Contact Support
General Support
- Response time: Within 24 hours
- Available: Monday-Friday, 9 AM - 6 PM EST
- Best for: General questions, troubleshooting, feature requests
Sales & Enterprise
- Response time: Within 4 hours
- Available: Monday-Friday, 9 AM - 6 PM EST
- Best for: Pricing, enterprise features, custom solutions
Technical Support
Dashboard Help Center
- Access from your dashboard
- Includes: Video guides, troubleshooting steps, best practices
- Real-time chat during business hours
Self-Service Resources
Knowledge Base
Browse our comprehensive documentation:
- Getting Started Guide - Initial setup
- Examples & Use Cases - Implementation guides
- FAQ - Common questions answered
Video Tutorials
Getting Started Series
- Creating Your First Agent (5 min)
- Training Your Agent (8 min)
- Deploying to Channels (6 min)
- Managing Conversations (7 min)
Advanced Features
- Voice Configuration (12 min)
- Calendar Integration (10 min)
- Webhook Setup (15 min)
- Custom Branding (8 min)
Community Resources
Link AI Community
- Monthly webinars
- User forum (coming soon)
- Success stories
- Template library
Troubleshooting
Common Issues
Agent Not Responding
- Check agent status (must be “Live”)
- Verify channel is enabled
- Test in Preview mode
- Review recent changes
Integration Problems
- Re-authenticate connections
- Check webhook URLs
- Verify API keys
- Review error logs
Voice Call Issues
- Check phone number configuration
- Verify voice settings
- Test microphone permissions
- Review call logs
Debug Tools
Access debugging tools in your dashboard:
- Conversation Logs: Full transcript and metadata
- API Logs: Request/response details
- Error Reports: System errors and warnings
- Performance Metrics: Response times and success rates
Feature Requests
Have ideas for improving Link AI?
Submit Feature Requests
- Email: features@getlinkai.com
- In-app: Feedback button in dashboard
- Roadmap: View upcoming features at getlinkai.com/roadmap
How We Prioritize
- Customer impact
- Technical feasibility
- Strategic alignment
- Community votes
Service Status
System Status
- Status Page: status.getlinkai.com
- Subscribe: Get alerts for incidents
- API Status: Real-time availability
- Scheduled Maintenance: Advanced notices
Service Level Agreement (SLA)
Uptime Commitments
- Starter: 99.5% uptime
- Professional: 99.9% uptime
- Enterprise: 99.99% uptime
Support Response Times
- Starter: 48 hours
- Professional: 24 hours
- Enterprise: 4 hours (critical: 1 hour)
Training & Onboarding
Onboarding Sessions
Starter Plan
- Self-service resources
- Email support
- Video tutorials
Professional Plan
- 30-minute onboarding call
- Agent setup assistance
- Best practices review
Enterprise Plan
- Dedicated success manager
- Custom training sessions
- Quarterly business reviews
- Priority support channel
Certification Program
Link AI Certified Partner
- 8-hour training course
- Hands-on exercises
- Certification exam
- Partner benefits
Developer Resources
API Documentation
- REST API reference
- Webhook specifications
- Authentication guide
- Code examples
SDKs & Libraries
- JavaScript/TypeScript (coming soon)
- Python (coming soon)
- PHP (coming soon)
- Postman collection
Integration Guides
- Zapier integration
- CRM connections
- Calendar sync
- Custom webhooks
Billing Support
Billing Questions
- Invoice requests
- Payment methods
- Plan changes
- Refund policies
Account Management
- Update payment info
- Change billing cycle
- Add/remove users
- Export invoices
Emergency Support
For critical production issues affecting your business:
Enterprise Customers Only
- Emergency hotline (provided separately)
- 24/7 availability
- 1-hour response guarantee
- Dedicated engineer assignment
Feedback
Your feedback helps us improve:
Share Your Experience
- Product Reviews: Leave reviews on G2, Capterra
- Case Studies: Share your success story
- Testimonials: Help others discover Link AI
- NPS Surveys: Rate your experience
Beta Programs
- Early access to new features
- Direct feedback to product team
- Influence product direction
- Exclusive beta community
Can’t find what you need?
Contact support@getlinkai.com and we’ll help you get the answers you need.