Stripe

Stripe connects your Stripe account through Stripe Connect so your agent can generate payment links and create invoices during a conversation. Use it with Orders when you want customers to pay online instead of at pickup or delivery.

What you can do

• Payment links: your agent generates secure Stripe payment links so customers can complete purchases.
• Invoices: your agent can create invoices for orders through Stripe.
• Order sync: when a payment succeeds, the order status updates in your Link AI dashboard.
• Direct payouts: payments go directly into your Stripe account, minus any transaction fees.

Before you start

• A Stripe account, or create one during onboarding.
• Products in Orders. Add them manually, import via CSV, or sync from Shopify. Include title, price, description, categories, and images.

Connect

You should see the agent send a Stripe payment link when a customer places an order.

Use it in an agent

• Keep prices in sync. Make sure catalog prices match your Stripe products to avoid confusing customers.
• Test in Stripe test mode. Verify the ordering flow before you accept real payments.
• Write clear product descriptions so your agent can answer customer questions accurately.
• Check orders regularly in your Link AI dashboard and Stripe account.

Troubleshooting

Payment link generation fails

Make sure your Stripe account is fully onboarded with no pending requirements, such as identity verification.

Order status is not updating

Check the Stripe integration status in the dashboard and make sure webhooks are active.

Integration disconnected

Reconnect Stripe from Integrations to restore payments.

Currency mismatch

Make sure your product catalog currency matches your Stripe account's default currency.

Products not found

Check that products exist in Orders and that Orders is enabled on the agent.

Next steps