Analytics

Dashboard with insights into your contacts, bookings, tickets, calls, and messages by channel.

Analytics

Every account comes with a dashboard updated with your latest insights. View your analytics to see contacts, bookings, tickets, calls, and messages broken down by channel.

Dashboard

What's Included

Dashboard Insights Your dashboard automatically shows:

  • Contacts - Total contacts and growth trends
  • Bookings - Appointments booked through Calendar
  • Tickets - Support tickets created via Smart Tickets
  • Calls - Phone calls handled through Phone
  • Messages - Messages broken down by channel (WhatsApp, Instagram, Facebook, SMS, web chat, etc.)

Channel Breakdown See performance metrics for each channel:

  • Messages per channel
  • Activity trends
  • Channel-specific insights

Custom Analytics (Scale Plans) Scale plans get custom analytics on demand. Contact support to request specific analytics or reports tailored to your needs.

Next Steps

Learn about Billing & Limits to understand usage and costs, or explore Account Management for account settings.

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