Account
Analytics
See contacts, bookings, tickets, calls, and messages by channel on your workspace dashboard.
Every workspace has a dashboard with your latest numbers: contacts, bookings, tickets, calls, and messages by channel. Check it to see how your agents perform and where customers reach you.
What's included
Channel breakdown
For each channel you see:
- Messages per channel
- Activity trends
- Channel-specific insights
Custom analytics
Scale plans get custom analytics on demand. Contact support to request specific analytics or reports.
Analytics are workspace-scoped. Each workspace's dashboard shows data only for that workspace. See Workspaces.