Integrations

Slack

Put Ally or one of your agents in Slack for DMs, channel @mentions, thread replies, and /ally.

Slack connects your Slack workspace to Link AI so Ally or one of your agents replies in DMs, channel @mentions, threads, and the /ally slash command. It uses the same knowledge and skills the agent has everywhere else.

What you can do

  • Direct messages: team members DM the Link AI bot in Slack and get agent replies.
  • @mentions: mention the bot in any channel it is in and it replies in that thread.
  • Thread replies: the agent keeps context and continues the conversation inside a thread.
  • /ally slash command: ask from anywhere with /ally your question. Slack acknowledges privately, then posts the reply.

Before you start

  • Installing the app into Slack is an admin action. If you are not a Slack admin, your admin approves the install first.
  • Decide what answers in Slack. Each Slack connection routes to exactly one of:
    • Ally, your personal agent, or
    • A specific agent, one of your custom agents.

The assignment is exclusive: picking one clears the other, so it's always clear who is answering.

Connect

Open the integration

Open Integrations → Slack and click Connect.

Authorize Link AI

A Slack window asks you to authorize Link AI for your Slack workspace. Approve it. You return to Link AI with Slack connected.

Pick what answers

In the Slack tile, choose Ally or a specific agent from your agents list.

You should now be able to DM the bot, mention it in a channel, or use /ally from anywhere in that Slack workspace.

How it works

  • Messages from Slack are verified, then routed to your chosen agent.
  • Replies post back into the same DM or thread, so conversations stay in context.
  • The agent uses the same knowledge base, tools, and skills it uses in chat and other channels.
  • Each Slack workspace connects to one Link AI workspace and routes to one agent at a time.
  • Disconnecting Slack removes only the connection. Your agents and their settings stay as they are.

Troubleshooting

The bot does not reply in a channel

Add the bot to that channel and mention it directly with @.

/ally says not connected

Your Slack workspace has not finished connecting to a Link AI workspace. Run the connect flow first.

DM sent, no reply

Confirm an agent is assigned in the Slack tile (Ally or a specific agent). With no assignment, nothing answers.

Replies stopped after removing the app

If the app was uninstalled or its access revoked in Slack, the connection deactivates automatically. Reconnect from Integrations → Slack.

Wrong agent is answering

Open the Slack tile and switch the assignment. The previous choice clears automatically.

Next steps

Ally

See what Ally can do for your team.

Channels

Run your agent on every channel.