Outlook Calendar

Sync bookings and agent-scheduled events to Outlook Calendar, with optional Microsoft Teams meeting links.

Connect Outlook Calendar so Calendar bookings, appointments, and Ally-scheduled events land on your Microsoft calendar. You can add a Teams meeting link when you want one.

This is a separate connection from Outlook mail.

What you can do

CapabilityWhat it does
Export bookingsNew appointments from Link AI appear on the connected Outlook calendar.
Teams linksCreate events with a Microsoft Teams join URL.
AllyAlly can schedule on the connected Outlook calendar.
WorkflowsCreate, update, or cancel Outlook events, or start a workflow when an event is created, updated, or cancelled.

How to connect

  1. Open Dashboard → Integrations → Outlook Calendar.
  2. Click Connect.
  3. Sign in with the Microsoft account that owns the calendar and approve access.
  4. You return to Link AI with Outlook Calendar connected.

Permissions requested

  • Read and manage Outlook Calendar events
  • Add Teams meeting links to events

If you already connected Outlook for mail, you may still need to approve calendar access the first time you use calendar actions.

Use it with Calendar

  1. Connect Outlook Calendar.
  2. Open Calendar and confirm bookings should export to the connected calendar.
  3. For video calls, enable Teams on the service or on the workflow action that creates the event.

You can still import other calendars with iCal. Native Outlook Calendar is the Microsoft connection that writes events and Teams links directly.

Workflows

Requires Outlook Calendar to be connected.

Triggers

TriggerWhen it fires
Outlook Event CreatedAn event is created on the connected calendar.
Outlook Event UpdatedAn event is changed.
Outlook Event CancelledAn event is cancelled or deleted.

Actions

ActionWhat it does
Create Outlook eventAdd an event. Optionally create a Teams meeting.
Update Outlook eventChange title, time, location, description, or attendees.
Cancel Outlook eventCancel an event by ID.
Create Teams meetingCreate an event that includes a Teams join link.

Outputs include {{calendar_event_id}}, {{calendar_event_url}}, and {{teams_join_url}} when a meeting is created.

Troubleshooting

  • Events do not appear in Outlook: Confirm Outlook Calendar (not only Outlook mail) is connected, then create a new test booking.
  • No Teams link: Turn on Teams on the create-event action, or use Create Teams meeting.
  • Workflows ask you to reconnect: Approve calendar access when Microsoft prompts. Mail and calendar are separate capabilities.

Next steps

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