Shopify

Connect your Shopify store to sync products into Orders, look up order status from agents, and trigger workflows from Shopify events.

Connect your Shopify store so Link AI can sync your catalog into Orders, look up guest order status from an agent, and run Workflows when orders or products change.

What you can do

Capability	What it does
Catalog sync	Import Shopify products into Orders → Products. Webhooks keep create, update, delete, and inventory changes in sync. Use Sync products for a full refresh.
Agent order lookup	Customers can check a guest order with an order number and email. Your agent answers from the connected store.
Ally	Ask Ally to review store products and orders (`shopify_manage`).
Workflows	Trigger automations from Shopify orders and products, then sync products, look up an order, or add an order note.

How to connect

You can connect from Link AI or install the Link AI app from the Shopify App Store.

From Link AI

Open Dashboard → Integrations → Shopify.
Enter your store domain (mystore.myshopify.com or just the store name).
Click Connect and approve the Shopify install.
You return to Link AI with the store connected.
Click Sync products to import the catalog into Orders → Products.

From the Shopify App Store

Install Link AI on the store.
Shopify authorizes the app immediately.
Sign in to Link AI to finish setup. The store is already authorized; open Integrations to confirm the connection and run Sync products.

You need permission to install apps on that store.

Permissions requested

Read and write products
Read and write orders
Read customers and fulfillments
Read inventory and locations

Keep the catalog in sync

After you connect:

Shopify webhooks update products when they are created, changed, deleted, or when inventory moves.
Sync products in the Shopify integration tile runs a full refresh. Use it after the first connect, or if something looks out of date.
Synced products appear in Orders → Products and are available to agents with Orders enabled.

Use it with agents and Ally

Connect Shopify and sync products.
Enable Orders on the agent that should show the catalog.
Customers can ask for products or look up an order with the order number and email.
In Ally, ask about store products or recent orders.

Shopify does not replace Stripe checkout inside Link AI. If you take payment in chat, still connect Stripe.

Workflows

Requires Shopify to be connected.

Triggers

Trigger	When it fires
Shopify Order Created	A new order is created in the store.
Shopify Order Paid	An order is marked as paid.
Shopify Order Fulfilled	An order is fulfilled.
Shopify Product Created	A product is created.
Shopify Product Updated	A product is updated.
Shopify Product Deleted	A product is deleted.

Order triggers give you {{orderId}}, {{orderName}}, {{email}}, {{financialStatus}}, {{fulfillmentStatus}}, {{totalPrice}}, and {{currency}}.

Actions

Action	What it does
Sync products	Pull the latest catalog into Orders.
Get order	Look up a Shopify order by ID (use `{{orderId}}` from a Shopify trigger).
Add order note	Add a note to a Shopify order.

See Workflows for the editor, variables, and examples.

Troubleshooting

Connect button does nothing: Use the .myshopify.com domain, not a custom storefront URL.
Products missing after connect: Click Sync products. Webhooks keep later changes in sync; the first import is a full sync.
Agent cannot find an order: The customer needs the order number and the email on the order. Confirm the same store is connected to this workspace.
Workflows do not fire: Confirm Shopify is still connected and the workflow is Active. Test with a new order or product change in the store.

Next steps

Orders: catalog, checkout, and order management
Workflows: automate follow-ups from Shopify events
Stripe: take payment from conversations
Ally Agent: ask Ally about the store